New Survey From Third Way Health Reveals How Fast Healthcare’s Front Office Is Really Changing – And What’s Getting In Its Way
Healthcare executives are making some of their biggest technology, AI, and outsourcing decisions based on a risk that rarely materializes. A new survey from Third Way Health, Inc. (TWH), a leading AI-enabled services partner for healthcare organizations, of 200 US healthcare executives finds that despite concern for patient experience being the single biggest reason practices hesitate to adopt AI in the front office, cited by 80 percent, that fear doesn’t hold up once practices actually take the leap. According to The State of Practice Management 2026 Report, among executives who have already deployed AI in their front office, improved patient experience is the No. 1 reported outcome, cited by 79 percent. The very thing executives fear losing most is the outcome they are most likely to gain.
Third Way Health Raises $15M to Expand AI-Powered Healthcare Front-Office Operations
Third Way Health, Inc. (TWH), a leading AI-enabled services partner for healthcare organizations, announced today that it has raised an oversubscribed $15 million in Series A funding by Health Velocity Capital, with partner Kristin Torres Mowat leading the round. With this additional capital, the company’s total funding now sits at $22.5 million, supporting continued product investment and operational scale.
